{"id":25991819,"date":"2024-08-27T21:44:04","date_gmt":"2024-08-27T19:44:04","guid":{"rendered":"https:\/\/hgm-rack.at\/contact\/"},"modified":"2024-09-28T17:54:59","modified_gmt":"2024-09-28T15:54:59","slug":"contact","status":"publish","type":"page","link":"https:\/\/hgm-rack.at\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”off|desktop” _builder_version=”4.27.0″ background_enable_pattern_style=”on” background_pattern_style=”diagonal-stripes-2″ background_pattern_color=”rgba(0,0,0,0.02)” custom_margin=”||||false|false” custom_padding=”||||false|false” custom_padding_tablet=”0px||30px||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” custom_padding_last_edited=”off|tablet” module_class=”contact-blurbs-row” _builder_version=”4.27.0″ background_color=”RGBA(255,255,255,0)” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|tablet” custom_margin=”||||false|false” custom_padding=”||||false|false” custom_padding_tablet=”50px||||false|false” custom_padding_phone=”||50px||false|false” hover_enabled=”0″ background_color_tablet=”RGBA(255,255,255,0)” background_color_phone=”RGBA(255,255,255,0)” background_last_edited=”on|tablet” background_enable_color_tablet=”on” background_enable_color_phone=”on” global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”1_3″ _builder_version=”4.27.0″ background_color=”#F9F9F9″ transform_translate_linked__hover=”off” border_color_all=”#CE0C0C” global_colors_info=”{}” custom_padding__hover=”|||” transform_styles__hover_enabled=”off|hover” transform_scale__hover_enabled=”off|hover” transform_translate__hover_enabled=”off|hover” transform_rotate__hover_enabled=”off|hover” transform_skew__hover_enabled=”off|hover” transform_origin__hover_enabled=”off|hover” transform_translate__hover=”0px|-10px”][et_pb_blurb title=”Our workshop” use_icon=”on” font_icon=”||divi||400″ admin_label=”Contact Blurb – Location” _builder_version=”4.27.0″ _module_preset=”d2b72e06-463d-4bfa-8fc0-fcc1288ee597″ background_color=”RGBA(255,255,255,0)” max_width_tablet=”80%” max_width_phone=”100%” max_width_last_edited=”on|tablet” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”20px|20px|20px|20px|false|true” global_colors_info=”{}”]<\/p>\n

Josef-Fr\u00e4ss-Ehrfeld-Strasse 18e
<\/span><\/span>AUT – 9754 Steinfeld<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.0″ background_color=”#F9F9F9″ transform_translate_linked__hover=”off” border_color_all=”#CE0C0C” global_colors_info=”{}” custom_padding__hover=”|||” transform_styles__hover_enabled=”off|hover” transform_scale__hover_enabled=”off|hover” transform_translate__hover_enabled=”off|hover” transform_rotate__hover_enabled=”off|hover” transform_skew__hover_enabled=”off|hover” transform_origin__hover_enabled=”off|hover” transform_translate__hover=”0px|-10px”][et_pb_blurb title=”e-mail” use_icon=”on” font_icon=”||divi||400″ admin_label=”Contact Blurb – Location” _builder_version=”4.27.0″ _module_preset=”d2b72e06-463d-4bfa-8fc0-fcc1288ee597″ background_color=”RGBA(255,255,255,0)” max_width_tablet=”80%” max_width_phone=”100%” max_width_last_edited=”on|tablet” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”20px|20px|20px|20px|false|true” global_colors_info=”{}”]<\/p>\n

office@hgm-rack.at<\/a><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.0″ background_color=”#F9F9F9″ transform_translate_linked__hover=”off” border_color_all=”#CE0C0C” global_colors_info=”{}” custom_padding__hover=”|||” transform_styles__hover_enabled=”off|hover” transform_scale__hover_enabled=”off|hover” transform_translate__hover_enabled=”off|hover” transform_rotate__hover_enabled=”off|hover” transform_skew__hover_enabled=”off|hover” transform_origin__hover_enabled=”off|hover” transform_translate__hover=”0px|-10px”][et_pb_blurb title=”Telephone” image=”https:\/\/hgm-rack.at\/wp-content\/uploads\/2024\/09\/smartphone.png” admin_label=”Contact Blurb – Working Hours” _builder_version=”4.27.0″ _module_preset=”d2b72e06-463d-4bfa-8fc0-fcc1288ee597″ background_color=”RGBA(255,255,255,0)” max_width_tablet=”80%” max_width_phone=”100%” max_width_last_edited=”on|tablet” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”20px|20px|20px|20px|false|true” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

E-Mail: +43 660 6865496<\/a>
Mon – Fri: 09:00 – 15:00<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”default” background_color=”#F9F9F9″ global_colors_info=”{}”][et_pb_row module_id=”kontakt-formular” _builder_version=”4.25.1″ custom_padding=”||10px|” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.0″ _module_preset=”ec5fe9ba-1303-4c9b-957c-2b5324f5035d” header_2_text_align=”left” global_colors_info=”{}”]<\/p>\n

Contact us<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Leave us a message. We will reply within two working days.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.1″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_contact_form email=”office@hgm-rack.at” custom_message=”Neue Nachricht \u00fcber das Kontaktformular von hgm-rack.at.||et_pb_line_break_holder||||et_pb_line_break_holder||Betreff: %%betreff%%||et_pb_line_break_holder||||et_pb_line_break_holder||Nachricht:||et_pb_line_break_holder||%%text%%||et_pb_line_break_holder||||et_pb_line_break_holder||||et_pb_line_break_holder||Gesendet von||et_pb_line_break_holder||Name: %%name%%||et_pb_line_break_holder||Email Adresse: %%email%%” success_message=”Successfully shipped” submit_button_text=”Submit” _builder_version=”4.27.0″ _module_preset=”default” _unique_id=”72e81fef-7bb5-4f04-9bb1-9618f910956a” form_field_text_color=”#000000″ form_field_focus_text_color=”#000000″ captcha_text_color=”#000000″ button_text_size=”15px” button_custom_padding=”12px|40px|12px|40px|true|true” button_custom_padding_tablet=”|35px||35px|true|true” button_custom_padding_phone=”10px|30px|10px|30px|true|true” button_custom_padding_last_edited=”on|tablet” hover_enabled=”0″ global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#ce0c0c” button_bg_enable_color__hover=”on” sticky_enabled=”0″][et_pb_contact_field field_id=”name” field_title=”Name” _builder_version=”4.25.0″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” 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button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”text” field_title=”Text” field_type=”text” fullwidth_field=”on” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/hgm-rack.at\/wp-content\/uploads\/2021\/02\/cache.jpg” title_text=”cache” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.16″ max_width=”100%” custom_padding=”0px|||||” always_center_on_mobile=”on” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

We will use your details to respond to your request.
\nYou can find further information in our <\/span>Data protection guidelines<\/a>. <\/span> <\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”108px|||||” top_divider_color=”#1090CD” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”|auto|-2px|auto||” custom_padding=”||4px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.0″ _module_preset=”ec5fe9ba-1303-4c9b-957c-2b5324f5035d” header_2_text_align=”left” header_2_text_align_tablet=”left” header_2_text_align_phone=”” header_2_text_align_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

frequently asked Questions<\/h2>\n

The most frequently asked questions from our customers<\/p>\n

 <\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”55px||55px||true|false” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|0px|20px||false|false” global_colors_info=”{}”][et_pb_blurb title=”shipping” image=”https:\/\/hgm-rack.at\/wp-content\/uploads\/2021\/02\/box1.png” content_max_width=”100%” _builder_version=”4.16″ _module_preset=”default” header_font=”|700|||||||” header_text_align=”left” custom_margin=”10px||||false|false” custom_padding=”||||false|false” custom_css_blurb_title=”padding-top:14px;” global_colors_info=”{}”][\/et_pb_blurb][et_pb_toggle title=”How long does shipping take?” icon_color=”gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09″ use_icon_font_size=”on” open_icon_color=”gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09″ open_use_icon_font_size=”on” _builder_version=”4.27.0″ _module_preset=”default” saved_tabs=”all” global_colors_info=”{%22gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09%22:%91%22icon_color%22%93}”]<\/p>\n

Shipping to Austria or Germany: approx. 3-10 working days unless otherwise stated.<\/span>
We try to ship the goods as quickly as possible.
If shipping will take longer, we will inform you.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do I get a tracking number for parcel tracking?” icon_color=”gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09″ use_icon_font_size=”on” open_icon_color=”gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09″ open_use_icon_font_size=”on” _builder_version=”4.16″ _module_preset=”default” saved_tabs=”all” global_colors_info=”{%22gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09%22:%91%22icon_color%22%93}”]<\/p>\n

If our parcel services assign a tracking number for tracking, you will receive this after the goods have been dispatched.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How much are the shipping costs?” icon_color=”gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09″ use_icon_font_size=”on” open_icon_color=”gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09″ open_use_icon_font_size=”on” _builder_version=”4.18.0″ _module_preset=”default” saved_tabs=”all” global_colors_info=”{%22gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09%22:%91%22icon_color%22%93}”]<\/p>\n

For orders over 1000,00 \u20ac incl. 20 % VAT there are no shipping costs. Below that we have to pay between 11,00 \u20ac and 139,00 \u20ac incl. charge 20% VAT depending on the shipping class. The costs to be borne are displayed in the cost overview before the order is completed.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Are special designs possible” icon_color=”gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09″ use_icon_font_size=”on” open_icon_color=”gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09″ open_use_icon_font_size=”on” _builder_version=”4.18.0″ _module_preset=”default” locked=”off” global_colors_info=”{%22gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09%22:%91%22icon_color%22%93}”]<\/p>\n

Do you have special requests or do not find the right product in our range? Contact us<\/a> and get an offer for your custom-made product.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||50px|false|false” custom_padding_tablet=”||20px|0px|false|false” custom_padding_phone=”||20px||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_blurb title=”Assembly” image=”https:\/\/hgm-rack.at\/wp-content\/uploads\/2021\/02\/configuration.png” content_max_width=”100%” _builder_version=”4.16″ _module_preset=”default” header_font=”|700|||||||” header_text_align=”left” custom_margin=”10px||||false|false” custom_padding=”||||false|false” custom_css_blurb_title=”padding-top:14px;” global_colors_info=”{}”][\/et_pb_blurb][et_pb_toggle title=”Are all the required fastening materials included?” icon_color=”gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09″ use_icon_font_size=”on” open_icon_color=”gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09″ open_use_icon_font_size=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{%22gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09%22:%91%22icon_color%22%93}”]<\/p>\n

All of our products come with the required assembly materials. You don’t have to worry about anything anymore. <\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do I have to have my roof structure registered by a test center?” icon_color=”gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09″ use_icon_font_size=”on” open_icon_color=”gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09″ open_use_icon_font_size=”on” _builder_version=”4.16″ _module_preset=”default” locked=”off” global_colors_info=”{%22gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09%22:%91%22icon_color%22%93}”]<\/p>\n

Since we sell our products in different countries, each country has its own laws regarding vehicle conversions. If you are not sure, call the competent authority in your country and ask them about the registration requirement. <\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I reorder spare parts?” icon_color=”gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09″ use_icon_font_size=”on” open_icon_color=”gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09″ open_use_icon_font_size=”on” _builder_version=”4.16″ _module_preset=”default” locked=”off” global_colors_info=”{%22gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09%22:%91%22icon_color%22%93}”]<\/p>\n

If you need spare parts for one of our products, just contact us by email. Please also enter your order number so that we know exactly which product you have purchased from us. <\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”I have further questions about a product?” icon_color=”gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09″ use_icon_font_size=”on” open_icon_color=”gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09″ open_use_icon_font_size=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{%22gcid-89f7f6ca-b441-4a39-836b-2b0f874aff09%22:%91%22icon_color%22%93}”]<\/p>\n

Simply contact us using the contact form on our homepage. <\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section – Bottom Blurbs” module_class=”bottom-blurbs” _builder_version=”4.27.0″ background_color=”#F9F9F9″ z_index=”10″ custom_margin=”0px||0px||true|false” custom_margin_tablet=”60px||60px||true|false” custom_margin_phone=”40px||40px||true|false” custom_margin_last_edited=”off|desktop” custom_padding=”40px||40px||false|false” global_module=”362748″ saved_tabs=”all” locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” _builder_version=”4.27.0″ _module_preset=”default” z_index=”10″ custom_margin=”0px||0px|” custom_margin_tablet=”0px||0px||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|phone” custom_padding=”||||false|false” custom_css_free_form=”selector .et_pb_column{|| margin-bottom:20px !important;||}” border_color_all=”#CE0C0C” global_colors_info=”{}” custom_css_main_element_last_edited=”off|tablet”][et_pb_column type=”1_4″ _builder_version=”4.27.0″ z_index=”10″ border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” border_color_all=”#E5E5E5″ global_colors_info=”{}” border_color_all__hover_enabled=”on|desktop” border_color_all__hover=”#CE0C0C”][et_pb_blurb title=”International shipping” use_icon=”on” font_icon=”||divi||400″ admin_label=”Blurb – Free Shipping” _builder_version=”4.27.0″ _module_preset=”d8caa597-4346-45b1-812f-4a81d1e51d1a” z_index=”10″ icon_font_size=”30px” global_colors_info=”{}”]<\/p>\n

Shipping to all EU countries as well as Switzerland and the United Kingdom (UK) <\/span>possible.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” border_color_all=”#E5E5E5″ global_colors_info=”{}” custom_padding__hover=”|||” border_color_all__hover=”#CE0C0C” border_color_all__hover_enabled=”on|desktop”][et_pb_blurb title=”Made in Austria” use_icon=”on” font_icon=”||divi||400″ admin_label=”Blurb – Online Support” _builder_version=”4.25.0″ _module_preset=”d8caa597-4346-45b1-812f-4a81d1e51d1a” icon_font_size=”30px” global_colors_info=”{}”]<\/p>\n

Designed and produced in Austria.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.25.0″ border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” border_color_all=”#E5E5E5″ global_colors_info=”{}” custom_padding__hover=”|||” border_color_all__hover=”#CE0C0C” border_color_all__hover_enabled=”on|desktop”][et_pb_blurb title=”Secure payment” use_icon=”on” font_icon=”||divi||400″ admin_label=”Blurb – Secure Payment” _builder_version=”4.25.0″ _module_preset=”d8caa597-4346-45b1-812f-4a81d1e51d1a” icon_font_size=”30px” global_colors_info=”{}”]<\/p>\n

Choose from many secure payment methods.<\/p>\n

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\n\t\t\n\t\t\tThanks to Cancun\n for this great project. We wish <\/span>\n\t\t\t\t\t\t<\/path><\/svg>\t\t\t\"Thanks\n\t\t<\/a>\n\t<\/div>\n<\/div>
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